Protecting Your Personal Information
Secure Sockets Layer (SSL Technology)
RoyalMallard.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.
Industry Standard Firewalls
RoyalMallard.com servers are protected by secure firewalls—communication management computers specially designed to keep information secure and inaccessible by other Internet users. So you're absolutely safe while you shop.
SSL Technology and Industry Standard Firewalls work together to ensure your privacy and to assist in protecting your personal data.
Frequently Asked Questions
Does your site have a secure connection? How am I able to tell if it is a safe connection?
Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. To confirm that it is a secure connection, you should see the https://www.RoyalMallard.com/.... in the URL. The “https” indicates that it’s using SSL.
Why doesn’t password reset work? Why do I have to call Royal Mallard in order to get our password changed?
It takes approximately 2-3 minutes for a password reset email to be sent since we collect all requests within a 2-minute timeframe and send them out in batches. Also, please make sure to check your “spam” or “Junk e-mail” folder in your email client. Finally, if you’re using your corporate email address, please note that your company may have a centralized spam filter that could be blocking such emails. In such event, please check with your company’s IT department to see if they’ve quarantined any emails for you from RoyalMallard.com and ask them to release them.
If I save my payment information in your system will it be safe?
Yes! Our awesome service providers to great lengths to ensure the safety of our customers’ payment information. Not only are we PCI compliant and encrypt connections using SSL technology, we also encrypt payment information traveling within our company as well. All payment information is encrypted while in storage within a network that is firewalled off from the rest of the company and the internet.
Thanks for shopping with confidence!
Go to the Homepage
Have questions? The Royal Mallard Customer Loyalty Team (RMCLT) is happy to help!
Call RMCLT 24 hours a day - 365 days a year:
(866) RYL-MLRD (866.795.6573) or
Email Royal Mallard Customer Loyalty Team