Skip to content
Questions? Call 866.795.6573
Questions? Call 866.795.6573

FAQs

How long will it take my order to ship?
97.66% of our orders are shipped within 5 business days, and over half of our orders are shipped within 3 business days or less.

Can you create a character or color combo just for me?
Yup! Just use the Character Request Form and tell us what you want and we will put it in our character request queue.

Are these easy to hang?
Absolutely. Hang your print, framed print, or canvas print just like you would any other type of art.

Do you do custom sizes?
Indeed we can, but it depends. If you want something simple, yes. If you want something huge or super strange, we will try. We might have to contact a 3rd party printer to get the job done, but we are open to anything! Just shoot us an email or fill out the contact form.

How long does it take you to respond to emails and form submissions?
We try to respond as fast as humanly possible, but it's usually within a few hours. 24 hours at the most.

Can you create a custom drink for me?
For sure! Like above, just contact us and we will get right on it.

Does custom work cost extra?
Not really. We like to make our customers happy by giving them what they want. If you want a custom character, drink, or color combination, then just ask us at no additional cost. The only price difference applies to different art sizes to cover material costs.

How do I find a specific item from your catalog?
Enter the exact name of the artwork or the catalog item number into the search box that appears at the top of each page.

Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate. Occasionally, minor modifications occur between printing runs. If you are not satisfied with the product you receive, you may return it within 30 days.

How accurate are the item dimensions listed on your web pages?
RoyalMallard.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½"). If you are not satisfied with the product you receive, you may return it within 30 days.

Does your site have a secure connection? How am I able to tell if it is a safe connection?
Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. To confirm that it is a secure connection, you should see the https://www.RoyalMallard.com/.... in the URL. The “https” indicates that it’s using SSL.

Can you tell me more about the canvas print?

  • High Quality, Acid-free, PH neutral, poly-cotton base
  • Premium 20.5 mil thick canvas, 470gsm
  • Mounting bracket(s) included - centered on frame
  • Hand glued solid wood stretcher bars
  • Printed on fade-resistant canvas (OBA-Free)
  • Indoor use only
  • Size - 24" x 36" x 1.5"